JOE COOL

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The prices quoted are per piece, pair and, occasionally, set. They are ex-works and are subject to change without notice. After you place your order you will receive a “Confirmation of Order”, please check this confirmation; the prices on the confirmation are the prices you will be charged.
There is no minimum order value but the item minimum is one pack. Small value orders will be surcharged to cover the expenses of handling, £50/£5, €60/6, $80/8. Items ordered in quantities less than one pack will be surcharged 20%.
Shipping costs vary according to destination as shown in “Cost of Transport “
and are added to the invoice. There are two exceptions:
Deliveries to UK destinations with value in excess of £250.
Orders placed at $ prices with a value in excess of $250.
In both these cases orders are despatched without any added shipping charge.
Orders for products with are in stock are normally despatched within 7 days. Orders for items which are out of stock and orders for large quantities may take up to 8 weeks to despatch. If time is of the essence then it must be noted and specific dates must be quoted in writing at the time of ordering.
Any claims of damage, short or non-delivery must be made in writing within 10 days of the date of the invoice.
Returns will not be accepted without prior approval in writing and must be properly detailed, boxed and labelled. Items returned which were correctly despatched are subject to a 20% restocking charge.
Payment can be made by ( in order of preference )
Bank to bank transfer,
Credit/debit card,
Paypal,
Bank cheque,
Company cheque.
All payments must be for the net amount of the invoice and free of charges. All ex-UK orders must be paid in full before despatch. Credit terms are available to repeat UK customers on application.
Our aim is to provide products which are enjoyable to wear or use, are fun to sell, great value and ethically sound.
Our prices are competitive. We want to provide our customers with the best items, quickly, of the best quality and at the best price. Sometimes these aims are mutually exclusive but nevertheless we will not sell identical items at a price higher than others – we will not be undersold. If you find an item which we are selling at a lower price than we are quoting then please advise us and we will sell that item to you at that lower price.
Our aim to is ship you all you want within 7 days of your order but that relies on us having stock of all items at all times and given the unpredictable nature of the business this is not always possible. If we are out of stock of some of the items you have ordered then we may choose to send you what we do have in stock and send the rest of your order as the items become available. If we do part ship your order then you will only be charged shipping on the first shipment.
Our range is vast and changing all the time and despite the catalogue, the website and exhibitions some items rarely see the light of day. If there are items which you want which you cannot find please ask we may be able to supply them.
We enjoy the business and strive to be fair and honourable in all our relationships; with employees, with suppliers and with customers.
We are environmentally conscientious in both our procedures and in our use of materials and resources.
Good communication makes business more enjoyable and efficient. It is central to our success and we are keen to hear the views of our employees, our customers, our suppliers and within limits everyone else.
We are committed to providing not only the best fashion and novelty jewellery and accessories but also to providing the best service possible. This ambition encompasses:
Sourcing and providing display and sales equipment to match our products.
Designing and developing products especially for customers
Arranging and agreeing special terms to customers who have traffic but neither the time nor the inclination to curate and manage the product range.
Please feel free to tell us exactly what you want, we cannot guarantee to provide it but we will certainly try.


Joe Cool (UK) Ltd. is committed to safeguarding and preserving the privacy of our customers and visitors to our website. Below we explain what happens to any personal data that you provide to us or which we collect from you when you visit our website.
Information you provide
In the process of placing orders, receiving deliveries and making payments you will necessarily provide details of the products you require, your addresses and perhaps details of your payment processes.
Information we collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information or make a purchase.
Information that you provide when you communicate with us by any means.
Use of cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie.
Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter).
To keep our website secure and prevent fraud.
Storing Your Personal Data
In operating our website it may become necessary to collect and store some of your data.
We store and process your personal information on our servers in the United Kingdom where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are:
firewalls,
data encryption,
regularly updated anti-virus software,
regularly tested security systems and processes,
physical access controls to our data servers,
information access authorization controls.
Password Security
You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access the Joe Cool (UK) Ltd. Website Services.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Third Party Links
On occasion we include links to third parties such like links to Social Networks or our Business Partners on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy.
You should review their privacy policy before sending them any personal data.
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at our email address: joe@joe-cool.co.uk

Registration confirmation will be emailed to you.


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