Headquaters
JOE COOL (UK) LIMITED
Unit 25 Cupar Trading Estate, Cupar, Fife, KY15 4SX Scotland
Phone +44(0)1334 652111
Email: joe@joe-cool.co.uk
Registered in Scotland, U.K., No. SC081799
Connect with us
Send us a message
USA : Tina Harding
Museums and Non-Profit
Phone: (802) 855-1184
Email: tina@joe-cool.co.uk
USA : Gifts of Nature, Inc.
Manufacturers` Representatives
332 S. Juniper Street Suite 210
Escondido, CA 92026
Phone: 800 733 7783 (760-796-4438)
Email: info@giftsofnaturethestore.com
EU Office of responsibility
Eucomply OU
Parnu mnt 139b-14
11317 Tallinn, Estonia
Email: hello@eucomplancepartner.com
Phone: +3375690241
Free UK delivery
for orders over £300
UK – orders placed at GBP catalogue prices in excess of £300 will be delivered to UK mainland destinations free of charge.
Discounted orders and orders for display items will be charged at cost. Deliveries to UPS defined extended or remote areas may incur a surcharge.
Delivery Time
In-stock wholesale orders are dispatched within 48 hours. Any out-of-stock items will be held as a “balance of order” and shipped at our expense when available, provided it is economically viable.
Please note that large quantities or orders requiring custom packaging may take longer to process. If your shipment is strictly time-sensitive, please specify “time is of the essence” on the order along with your required delivery window (earliest and latest acceptable dates).
Returns and Damaged Goods
We cannot accept the return of products without our prior approval in writing and any returns should be properly boxed and labelled. Items which were correctly despatched will be subject to a 20% restocking charge.
Claims of damaged, short or non-delivery must be made in writing within 7 days of receipt of the goods.